Irobot Reviews

Shocking!! After paying £1000 you get nothing. It takes longer to position it on charging pot than clean. It does not clean, takes ages, hoes pver and over the clean spot, leaving dirty spot dirty. Brava does not spray, we sent it back to repair, and it came back the same no spraying water. Its clearly a scam

Whilst living in the US I spent $1500 on an S9+ irobot and it worked very well in our New York apartment. 9 month after the purchase we had to move back to the UK and a lot of our US appliances would not work on UK voltage. Amazing when we contacted Dyson they confirm our appliance would not work so sent a UK version the next day and exchanged our unit completely free of charge…AMAZING.
Irobot however we’re much less helpful, I was told that I could not purchase a UK base station in the UK and I should either buy a complete new unit or check EBAY to find a second hand charge, or try and sell my US machine, all of which would have cost me over £400. The “can’t help, don’t care” approach to customer was just shocking for such a great product. In the end I spent £500 on a second hand base station as it was cheaper than throwing away my investment, but this is honestly the worst customer experience of all of the suppliers I contacted. Love the product, hate the service, just shocking

Realised I haven't reviewed my iRobot product before now when a reminder came up on my phone as to how long we have had it.

We have an iRobot 700 series for 7 years now and it is still going strong! Changed the brushes and heads a couple of times but despite not doing it as regularly as recommended it still works really well, as it did when new.

Just ordered the handheld accompaniment so fingers crossed that has the same lifespan!

Great product awful customer service.
Tried to be accessories for our iRobot and the website wouldn’t let me. Spoke to customer services and after a long delay in getting a response they want screenshots and lots of information. I understand that they want to find out what’s going wrong but i still don’t have a way to buy accessories to keep my iRobot working. Absolutely useless

It is an overpriced vaccum cleaner. We have s9 plus, it is very noisy, has cracking sound, doesn't respond to commands, despite the bin is empty and clean, gives error, we tried their advise through app and didn't work. We contacted them, they never replied. I can't believe how a business can be this disrespectful toward the customers. An expensive piece gives you high expectations on customer service too, but they are failing. Will never buy this brand at all and won't recommend it to anyone.

Useless after a year and a half it cant do a simple job of parking it self on to charging pad not to mention hoover the house without getting message that it needs help emptying it self as it cant park on its pad to empty the been or charge battery always 20mm to one side

Initially my IRobot brava jet was a godsend, vacuuming and mopping whilst I was at work. However, it is now 4 months old and is literally falling apart! The poor quality plastic lid and hinges have cracked, the charge connector was not able to withstand the robot going back on and have sunk. The final straw was , when I turned the robot over to clean it the lid of the control panel just fell off! Bad quality product that struggles to mop a large kitchen floor. Customer services are refusing a refund! Don't waste your money!

Nothing more than scammers. Sent my hoover for a repair 2 months ago (it broke after only 5 months) and it's still not back! Customer service is clueless and doesn't know why or when. My hoover and money is gone and they don't care!

Never trust this brand!!!!!
Honestly if I could I would give ZERO stars! This is ridiculous that I have been told that they will repair my robot within 10 days - I have sent it on 24th May 2022 and still waiting for it to be repaired? Or they lost it! I have read previous feedback and seems like I’m not alone in this island! Guys please do not waste your time and claim your money back. Please contact the ombudsman! And ask for the advice!

I bought the i7 vacuum robot and it was amazing so figures I'd buy the m6 mop to go with it. The M6 is a resonable product but no where near as good as its hyped to be.
My bigest issue is they seem to be taking the UK and Europe for fools! I though it bizarre I couldn't access the US version of the site which has a load of reviews. A friend with a vpn showed me and then it became obvious why. A robot sold for £700 in UK retails for just over £300 their!!!!
So to summarise, good product, not great but buy from an importer who will sell you a us model for about 400!!!

Appalling selling platform on their irobot.ie site. You literally CANNOT purchase their products. Credit/debit cards can't be used as the website is not set up for psd2 transactions. When I contacted customer service, I was told to use the PayPal facility which would be great if they actually had a PayPal facility on the website!! They obviously don't need your custom. AVOID!

Bought an I7 robot with Clean Base dock. The robot cannot cope with pet hair even on hard floors. Dust clearance is average and doesn’t deal well with changes in surface heights. The Clean Base fails to even attempt to empty it, and iRobot support appears to be non-existent. Have raised calls in app and no response. 90%+ of my jobs fail, have to empty bin manually - don’t waste your money…very disappointed with the product and company.

Customer service is useless. It doesn't matter how great their technology is, AVOID THE COMPANY.
The iRobot people should go back to their alma mater, but this time to MIT's Business School and learn something about the value of customers.
iRobot has no respect for their customers. They take your money but don't deliver. They lie and won't answer calls or emails. Unbelievable.

Very long delivery times, took nearly a month to get a UK plug as EU version came with iRobot 7 vacuum.
I kept having to confirm I hadn’t received the UK one in order to finally get one sent.
Ordered bravajet m6 mop, a week later I rang iRobot as it hadn’t arrived and looks like time from order to arrival will be nearly a month.
Reasons given include Brexit etc, but other orders from the Netherlands are taking approx 3 days.
These items are not cheep but the infrastructure seems to be :(

Avoid at all costs. This is by far the worst company o have had the misfortune to deal with.

We have spent c£2k on their flagship cleaners (vacuum and mop). They have not shipped these items to us, they will not refund us and they constantly lie when being asked where the robots are in the shopping journey.

We have had to log complaints with both our credit card company and with PayPal.

I have never experienced anything like this before and I warn you to stear well clear!